Standardization of processes for special orders in the design stage

Abstract

A company specializing in Heating, Ventilation, and Air Conditioning (HVAC) systems uses Standard Work as a methodology that documents the most efficient procedures for performing tasks, ensuring quality, consistency, and productivity in operations. This standardized approach allows workers to follow uniform processes, reducing errors and optimizing the use of resources. It also facilitates the integration of new employees by significantly reducing training times, thanks to the clarity of the procedures.

To implement it, the organization's key processes were identified, and the specific steps for each task were documented. Interviews were conducted with designers before and after standardization to evaluate the efficiency of the training process. Quantitative data was collected, revealing a 48.15% reduction in training time.

This approach has not only improved operational efficiency but has also provided a framework for continuous improvement, allowing the company to integrate new talent more effectively. Standardization benefits both employees, by offering them a more structured work environment, and the company, by reducing costs and increasing productivity.