Use of quality system as a solution in engineering

Authors

  • Ricardo Noé Garza González Universidad Autónoma de Nuevo León image/svg+xml
  • Víctor Ramírez Montemayor Universidad Autónoma de Nuevo León image/svg+xml
  • Ezequiel Roberto Rodríguez Ramos Universidad Autónoma de Nuevo León image/svg+xml
  • Juan Diego Guerrero Villegas Universidad Autónoma de Nuevo León image/svg+xml

DOI:

https://doi.org/10.29105/mdi.v12i20.323

Keywords:

Six Sigma, Quality, Organizations, Methodology, Customer Satisfaction

Abstract

In recent years, an infinite number of management methods have been observed, which have been adapted to the needs of organizations; however, not all of them have an efficient application methodology. Recently, it has been observed that management models that are based on quality have had greater acceptance since their results have benefited entire countries. The Six Sigma model is based on a methodology that is based on process improvement, which is of great help to companies, thus improving their business processes. The objective of the present is to use the Six Sigma methodology in a logistics process of an automotive plant, which has not yet implemented said methodology and to observe the constant improvement changes that occur with the application of this methodology, the research methodology that will be used It is correlational since it will be used to measure achievement through the use of this methodology. Through the application of this Six Sigma process, the aim is to reduce costs, as well as better customer satisfaction

Author Biographies

Ricardo Noé Garza González, Universidad Autónoma de Nuevo León

PTC. Facultad de Ingeniería Mecánica y Eléctrica, UANL. ricardo.garzagl@uanl.edu.mx https://orcid.org/0009-0001-8124-0801

Víctor Ramírez Montemayor, Universidad Autónoma de Nuevo León

Facultad de Ingeniería Mecánica y Eléctrica, UANL. victor.ramirezmnt@uanl.edu.mx https://orcid.org/0009-0006-5939-2864

Ezequiel Roberto Rodríguez Ramos, Universidad Autónoma de Nuevo León

PTC. Facultad de Ingeniería Mecánica y Eléctrica, UANL. ezequiel.rodriguezrm@uanl.edu.mx https://orcid.org/0009-0009-2581-0353

Juan Diego Guerrero Villegas, Universidad Autónoma de Nuevo León

Profesor de Asignatura. Facultad de Ingeniería Mecánica y Eléctrica, UANL. jguerrerov@uanl.edu.mx https://orcid.org/0009-0005-5030-4955

References

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Altman, H. (2018). Six SIGMA: Guía Rápida Paso a Paso Para Mejorar La Calidad Y Eliminar Defectos En Cualquier Proceso (Six SIGMA in Spanish/ Six SIGMA En Espa. (n.p.): CreateSpace Independent Publishing Platform. https://books.google.com.mx/books?id=NAI5uQEACAAJ&dq=inauthor:%22Harry+Alt%20man%22&hl=es-419&newbks=1&newbks_redir=0&sa=X&redir_esc=y

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Published

2024-11-01

How to Cite

Garza González, R. N., Ramírez Montemayor, V., Rodríguez Ramos, E. R., & Guerrero Villegas, J. D. (2024). Use of quality system as a solution in engineering. Multidisciplinas De La Ingeniería, 12(20), 113–122. https://doi.org/10.29105/mdi.v12i20.323